Updates: last update's detail

Offers and Services / Network access.

Source: RTE 09/08/2005

Today, RTE publishes a summary of its third customer satisfaction survey.

RTE conducted the third survey of its customers in the last half of 2004. Its objective was to gain better knowledge of customers expectations and to find the best way to satisfy these expectations by improving RTE's products and services.

Different actions have already been conducted by RTE, including:
- connections quotations improvement (costs and delays commitments),
- more electricity quality guaranties and services,
- better following up with metering materials replacement (especially with metering data access).

RTE would like to thank its customers : more than 82% of the consulted customers have answered.

Consult the summary of the RTE customer satisfaction survey.

Contact : Violaine.Barbier@rte-France.com