2013 Satisfaction survey

Survey results


In the first half of 2013, you took part in our satisfaction survey. We would like to thank you for the time you spent on it: your contribution is valuable and will help us improve our services.

Our survey was sent to all of our clients (producers, distributors, consumers, traders) and 959 people took part in it. You sent us many comments along with your answers. Each one was read and analysed. We have put together a Frequently Asked Questions (FAQ) section in order to provide answers to the more common questions. This FAQ section will the updated on a regular basis over the next few months.

Overall satisfaction


The average level of satisfaction on a scale of 1 to 10 is 7.6.

There have been improvements in nearly all areas compared with 2010. In particular, you have awarded high scores to our main services: 7.5/10 for connections, 7.9 for grid access, 7.5 for access to data, and 7.2 for access to the market. The high quality of the relationships that you have with your special representatives has also been highlighted.



  2010 2013
Best scores > ++ ++
Relationship with dedicated representative 8,5 8,4
Availability of dedicated representative 8,1 8,2
RTE's compliance with the contract 7,7 8,0
Services do with Electricity Quality 7,2 7,9
Services do with continuity of the power supply - 7,9
Less good scores > -- --
Valuation on the Balancing Mechanism 5,9 6,2
How quickly complaints are handled 6,3 6,2
How effectively complaints are handled 5,5 6,4
Commitment price/level of payment 6,2 6,5
Room for commercial manoeuvre with the representative 5,9 6,6
Flexibility for making changes to the contract 6,4 6,7

More results

Your questions, Our answers


More questions and answers