Updates: last update's detail
First RTE customer satisfaction survey.
Source: RTE 10/01/2002
Today, RTE publishes a summary of its first customer satisfaction survey.
RTE conducted a first survey of its customers in the first half of 2001, in order to get better acquainted with their expectations and improve the products and services proposed.
The rate of participation in this survey was high: more than 70% of the customers who were asked to take part responded. The analysis of the expectations expressed by the customers has led RTE to now undertake various actions, including:
- the setting up of a new quality supply commitment policy as of 1 January 2002,
- the regular organisation of theme information forums and the creation of user clubs,
- the creation of a secure Internet portal for contracts for access to interconnections and base load block exchange notifications,
- systematic information to power producers and traders concerning the processing of complaints.
Consult the summary of the RTE customer satisfaction survey.